STORE POLICIES
Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair & transparent store policy for our customers. Read the following section to find out more about our goods.
Soaps are handmade through cold process. Approximately 4 oz each. Soaps are created with such things like with aloe and goat milk. Formulas vary for each soap - ingredients are listed on each bar. Soaps are never created with GMO (genetically modified) oils or animal fats. The soaps are created with sustainable, rain forest friendly, organic palm oil, olive oil, organic sunflower oil, coconut oil. Skin nourishing ingredients such as shea butter and/or cocoa butter are used when soap recipient calls for it. With these high-quality ingredients, it makes for a luxurious lather and scents. No soap is made with “melt and pour soap” base.
Calhoun Goods Company is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.
Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. Calhoun Goods Company and Fayn Bills are not a medical or healthcare professional and do not claim that the use of Calhoun Goods products may have a positive effect on pre-existing physical and/or mental health conditions. The information in my product listings pertains to the properties of specific ingredients used in the product.
Calhoun Goods uses high quality 100% American grown soy wax. We hand pour the soy wax in 8 oz glass mason jars that are BPA-free, containing a cotton wick with high-quality phthalate-free fragrance oil that is infused with natural essential oils.
Please use extreme caution when burning candles. Burn candles at your own risk. Please read ingredients before using our bath/body goods. You are using the bath/body goods at your own risk. Calhoun Goods Company does not accept responsibility.
Reduce, Reuse, Recycle
As we try to be more environmentally responsible. Should you choose to reuse the candle glass please do so with extreme care. We can recommend the following instructions to clean the glass:
When you blow out the candle for the last time, wait for it to cool slightly so it is not too hot to pick-up.
While standing over a trash can, scoop the soft wax out of the jar with a handful of paper towels.
Use the paper towels to loosen the metal wick tabs from the bottom of the glass.
Once the wick tabs are removed, you may need a second handful of paper towels to remove remaining wax.
Once all wax is removed you can wash the remaining wax residue out with warm, soapy water.
We recommend hand washing glass for on-going use.
Please use extreme caution if cleaning the glass of wax & wicks. Cleaning the glass for reuse is at your own risk. Calhoun Goods Company does not accept responsibility for glass that breaks during this process.
All images (candles, soaps, bath bombs and/or bath/body goods) are for reference only. Please allow for slight variations.
Bath/body goods are defined as- soaps, shampoo bars, bath bombs, bath salts.
The words product(s) and good(s) are interchangeable.
What is your return policy?
Due to the nature of our all-natural products, we cannot assure the purity of merchandise once it has been shipped.For safety and hygiene reasons this merchandise cannot be restocked or resold, so we do not accept returns and all sales are final.Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.
In the event that a product is defective, you must let us know within 48 hours of receiving your order by e-mailing calhoungoodsco@gmail.comwith the following information:
- Your Name and address
- Description of damaged product(s)
- Picture of the damaged product(s)
Upon receipt of your email we will provide further instructions to complete your return or replacement as quickly as possible.
We will not accept returns on defective products unless you have contacted us first. You must send the product back to us for inspection. If the product is deemed defective, we will either ship you a new product or issue you store credit. We will add the cost of shipping the product back to us either in additional product or added to your store credit. We cannot refund the original shipping fees. Please keep a record of your shipping information in the event of loss of returned merchandise. We are not responsible for merchandise that does make it back to us. If your order was damaged by the shipping company, you will have to take it up with them. You must keep all boxes and wrappings as the post office or UPS/FedEx will need to inspect it. Please do not use any product until inspected by the shipping company.